Peter Saalman Associates want to thank you
for placing your order with us. Please use
this sheet as a helpful guide and answer
to some commonly asked questions.
1. Dating terms: All our printed orders,
order copies and invoices will have imprinted
on them "Net 30 days", whether
you are receiving special dating (i.e. Christmas
Dating, which is Net 12/10), or paid by credit
card, or whatever your terms may be. If you
have requested special dating (you qualify
by ordering $1000+), you will receive a letter
from our credit department outlining your
terms. If you do not receive any correspondence
from them within 2 weeks of placing your
order, please call us.
2. Shipping: All orders are shipped from
our warehouse in New Jersey. Shipping time
for "At Once" orders is usually
2-3 weeks; however, this does vary throughout
the year. From mid-August to early October,
turnaround time can be as long as 6 weeks,
as this is the busiest shipping time of the
year; in November and later, we can sometimes
ship within a week, or even a few days.
Kurt Adler is a Christmas importer; this
means that merchandise is arriving throughout
the year. When your order is ready to be
shipped, all available merchandise will be
pulled from inventory and shipped to you.
First shipments are generally 50-70% complete,
with a backorder due to be shipped approximately
1 month later. Depending on the size of your
order and merchandise availability, you may
receive another backorder or more to complete
your delivery. That is why we urge you to
take delivery as early as possible; you will
be complete earlier.
Excluding prepayments, we only bill you for
what we ship, when we ship it.
If you need any particular item by a certain
deadline, please let us know!
Kurt Adler consistently ships well over 90%
complete every year!
3. Damages: When you receive your shipment,
the best thing to do is to inspect the merchandise
for damage. Damage claims under $30 can be
handled by us here at Peter Saalman Associates.
You will want to have the following information
KSA Account #. This customer # is very useful
for all correspondence with Kurt Adler.
Invoice #: Itís on that packing slip, somewhere.
Item #, quantity damaged, and the price you
paid for it.
Do you want it replaced?
Generally, with minor $ claims for broken
merchandise, you will be allowed to deduct
the $ amount from your invoice. For larger
or more serious damage claims, or claims
on expensive gift items, a call tag will
usually be issued to pick up the damaged
merchandise. Upon receipt of the goods in
question, your account will be properly credited.
If we need to ship you replacement goods,
we will re-bill you for these goods.
4. Customer Service:We at Peter Saalman Associates
are happy to service your account, and offer
assistance to help you with any and all problems
related to orders placed with us.
If you have any questions, problems or concerns,
Please call us at:
(Or you can e-mail us at firstname.lastname@example.org)
Kurt Adler values all its customers, and
tries to service them promptly and efficiently.
But it is a large company, and occasionally,
things are not handled properly. If for any
reason you are not satisfied with customer
service, please let us know! Sometimes, we
can help solve a difficult problem by getting
involved, and we are happy to do so.